Pietra offers a full suite of tools to help you launch, grow, and scale your e-commerce business. Whether you're:
A team of One starting your first brand
An upstart brand with a small team
Part of a team at an existing brand looking to leverage new tools
Pietra provides solutions tailored to your needs. This guide will walk you through the basic navigation of our Operations Hub and Creator Hub software, helping you get set up for success.
Navigating the Creator Hub
Homepage & Recommended Apps
The Creator Hub homepage is designed to give you quick access to essential tools. You'll find recommended apps for:
✅ Sourcing – Find and connect with suppliers
✅ Order Fulfillment – Manage logistics and delivery
✅ Marketing Tools – Promote your brand with built-in solutions
✅ Content Creation – Create engaging visuals and brand assets
✅ Financing – Explore funding and growth options
Left-Side Navigation Menu
The left-side menu can be expanded or collapsed and includes quick links to:
Sourcing
Fulfillment
Storefront
Marketing
Analytics
Additional Tools & Resources
Below the main navigation, you'll also find:
Product Design Studio – Bring your product ideas to life
Self-Service Education Hub – Learn at your own pace
Pietra Copilot & AI Assistant – Get personalized guidance for sourcing suppliers and navigating the platform
Pietra Rewards Points – Earn and redeem points for future purchases
You'll also find your Account Menu, which allows you to:
Update billing info
Manage your plan
Contact support
Log out of the Creator Hub
Accessing Expert Support
If you're a Business Plan subscriber, you can schedule on-demand calls with experts in:
🔹 Creator Hub navigation
🔹 Sourcing strategies
🔹 Fulfillment solutions
🔹 E-commerce growth
Business plan members can also invite team members and create up to five additional logins for seamless collaboration. Access levels include:
Full platform access (for admins)
Fulfillment-only access (for CX agents)
Getting in Touch with Pietra
The fastest way to contact Pietra is through chat support, where both automated and live agents can assist you.
You’ll can also access our Help Center articles for self-service troubleshooting.
Setting Up for Success
To get started, Pietra provides a guided onboarding experience, assigning you key tasks such as:
✔ Booking your onboarding call
✔ Signing up for Pietra Pulse & marketing tools
✔ Finding a supplier to start sourcing
Connecting Your Storefront
If you already have a website, you can easily integrate your storefront with Pietra:
Go to Operations Hub
Click Connect Storefront
Enter your Shopify or other e-commerce URL
This will enable seamless fulfillment, marketing integration, and automation across Pietra’s tools.
Exploring Pietra’s Full Suite of Apps
Click "All Pietra Apps" to unlock additional services, including:
🛠 Print-on-Demand – Design & sell custom products
🎨 Brand Kits – Build a cohesive visual identity
📢 Affiliate Marketing – Launch a brand ambassador program
🎥 TikTok Shop Integration – Sell on TikTok seamlessly
📬 PR Boxes – Create influencer marketing campaigns
🔄 Returns & Exchanges Automation – Streamline post-purchase experiences
📦 Quality Audits & Factory Quality Checks – Ensure top-tier production
Pietra also provides real-time recommendations to help you maximize the platform’s features. Keep an eye on:
📌 Top-banner suggestions for marketing insights
📩 Welcome emails for important updates
🔔 Pop-up prompts to guide your next steps
Final Tips
✅ Click the Pietra logo (upper left corner) to return to the homepage anytime
✅ Follow the onboarding steps to set up your account efficiently
✅ Stay engaged with platform notifications & recommended actions
By fully utilizing Pietra’s tools, you can streamline your operations, grow your brand, and scale efficiently.