Purchasing order coverage allows you to order your samples with confidence. Pietra offers two assurance options to protect your purchase against potential losses if your items are damaged in production or transit, lost, or (with Sample Assurance) incorrectly produced.
These coverage options are available at checkout when paying your sample invoice.
How to Purchase Shipping or Sample Assurance
Navigate to the Invoices section
In the Creator Hub, go to the Sourcing page.
Select Invoices and locate the invoice you’d like to pay.
Click Pay Now.
Review your invoice details
Confirm that your product details are accurate.
Click Next to proceed to the Pay Invoice screen.
Choose your Assurance option
After entering your shipping address, you’ll be presented with two coverage options:
Shipping Assurance
Sample Assurance
Select the option that best fits your needs (or waive coverage by deselecting both).
Proceed with payment
Click Next to complete your payment.
Understanding Assurance Coverage
Shipping Assurance
Shipping Assurance protects your order if items are:
✅ Damaged during production or transit
✅ Lost in transit
✅ Marked undeliverable
Shipping Assurance does NOT cover:
❌ Quality issues
❌ Sizing discrepancies
❌ Other production-related issues
Sample Assurance
Includes everything in Shipping Assurance, plus:
✅ Coverage for incorrectly produced samples
✅ Priority support to quickly resolve issues
✅ Assistance in identifying a new supplier if needed
How to Redeem Assurance Coverage
If you experience an issue with your samples and need to redeem your Assurance:
Contact Creator Support via chat.
Create a Supplier Ticket for assistance.
Our team will work with you to resolve the issue as quickly as possible.