When a customer submits a return through the Pietra Returns Tool**, the process looks like this:
Return is submitted by your customer via Pietra’s Returns portal.
Package arrives at the Pietra warehouse. A returns specialist locates the order number is located in our system.
A Returns Specialists inspect each unit for damage (stains, tears, wear, etc.).
If an item is damaged, it will not be restocked, and our team will notify you before taking further action.
Eligible items are approved and restocked into Pietra’s Warehouse Management System (WMS).
Inventory syncs back to Shopify automatically, updating your available stock levels.
Customer refund is issued via Shopify
If your Returns Settings are set to refund back to the original payment method, this happens automatically.
If your Returns Settings are set to issue store credit, a brand operator must issue the store credit via Shopify directly.
Items are returned to their warehouse bin and become available for future orders.
**Note: Pietra Returns Tools is currently available for orders purchased via a brand's Shopify store.