Fulfillment & Logistics Solutions
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70 articles
- What Are the Bin Sizes at Pietra's Storage Facility?
- How will I be notified when my inventory is running low? Can I edit my low inventory settings and notifications?
- Why was one of my inventory items not located in Pietra's warehouse?
- How can I check current inventory counts and storage breakdown at Pietra Fulfillment?
- Fulfillment Onboarding Summary
- Pietra Fulfillment Platform Overview
- 2026 Pietra Logistics & Fulfillment Rate Card
- Beginner's Guide to the Pietra Fulfillment Platform
- What are Pietra's expected turnaround times and SLAs?
- When will I be charged for the shipping of my inventory?
- How will I be charged for the fulfillment services I use with Pietra?
- What fees will I pay as a Pietra Fulfillment customer?
- Warehouse Offboarding Guide
- Shipping items to Pietra's Fulfillment Center
- What are the Pietra's hours for accepting freight delivery?
- How do I send inventory to Pietra's warehouse and ensure it is received correctly?
- What are the receiving guidelines and protocols for Pietra's fulfillment center?
- What are Pietra’s receiving guidelines? Why do these need to be followed?
- How to Create SKUs in Your Pietra Account
- Mapping the contents of your shipment (for Pietra Platform Suppliers only)
- When I Cancel an Order Item, What Does It Mean to Restock Inventory?
- How do I provide special instructions or requirements for a Wholesale Order?
- My Order is Marked 'Fulfilled' But Not Showing Movement. What Should I Do?
- How Do I Cancel a Customer Order?
- If my customers place orders for items that are out of stock, will Pietra still ship my order?
- What does it mean if I'm notified my customer order is 'On Hold?'
- When do I file warehouse tickets? How long does it take for me to get a response?
- How do I process an exchange for my customers on Pietra?
- Can I process returns from my customers with Pietra?
- How can I get an On Hold order fulfilled?
- I'm using Pietra's 3PL and have an issue with a customer order, what do I do?
- What is Pietra's return/exchange policy?
- How do I duplicate an order on Pietra?
- What are some best practices for submitting Warehouse Tickets to Pietra's Fulfillment Team?
- How do I generate orders to be fulfilled by Pietra's warehouse? What do the order statuses mean?
- Creating Orders for PR, Gifting, and one-off orders via the Pietra Platform
- How do I upload manual orders on Pietra?
- Can I sell products offline and still have Pietra send them to my customers?
- How do I update an order in Shopify and resync it in Pietra?
- When Does Pietra send Order Fulfillment Notifications?
- How can I find and use tracking information for my Pietra orders?
- Packaging Guidelines for Minimizing Damage and Breakage
- What is order kitting and when does it apply?
- What is Pietra's standard unbranded packaging?
- How are my products assembled?
- How to Create or Update Your Packaging Guidelines for Fulfillment
- Do I have to pay for shipping materials when I am working with Pietra fulfillment? What types of standard packaging options do you offer?
- How do I set up bundles?
- Does Pietra include receipts included packages fulfilled by Pietra Fulfillment
- Setting Up Delivered Duty Paid (DDP) Shipping for International Orders
- How does Pietra handle shipments to my customers that get lost in transit?
- What should I do if my customer's order arrives damaged, incorrect, or was shipped to the wrong address? Who is responsible?
- What role does Pietra play if one of customer's packages is lost?
- How does Pietra calculate the shipping costs for my order
- Should I process returns on orders fulfilled by Pietra via Shopify or through Pietra?
- How are returns processed through Pietra?
- How can I check the status of a return?
- Requesting Priority Fulfillment for Individual Orders - Pietra Fulfillment Policy
- Do I have to ship my product from Pietra's fulfillment center?
- Are my items stored at Pietra's fulfillment center insured?
- Can you store CBD products in Pietra's warehouse?
- Does Pietra accommodate drop shipping?
- Does Pietra ship internationally?
- How do duties and taxes apply to international orders? What's the difference between DDP and DDU shipping?
- Can I use Pietra for warehousing & fulfillment if I did not source my product on Pietra?
- Using Pietra Fulfillment And Why It's a Good Idea
- What is 'dimensional weight,' and how can it impact my orders?
- How does a 3PL work? What are some of the differences between a 3PL and dropshipping?
- I am placing a production order and would like to explore using Pietra for fulfillment. What should I consider?
- How can Pietra help me schedule a domestic freight pickup or delivery to a Pietra warehouse?