Fulfillment & Logistics Solutions
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63 articles
Fulfillment Onboarding Summary
Pietra Fulfillment Platform Overview
2025 Pietra Logistics & Fulfillment Rate Card
Beginner's Guide to the Pietra Fulfillment Platform
What are Pietra's expected turnaround times and SLAs?
What shipping carriers does Pietra work with? What are their SLAs?
When will I be charged for the shipping of my inventory?
How will I be charged for the fulfillment services I use with Pietra?
Does Pietra Fulfillment have an expedited shipping option? What are the details?
What fees will I pay as a Pietra Fulfillment customer?
Warehouse Offboarding Guide
Shipping items to Pietra's Fulfillment Center
What are the Pietra's hours for accepting freight delivery?
How do I send inventory to Pietra's warehouse and ensure it is received correctly?
What are the receiving guidelines and protocols for Pietra's fulfillment center?
What are Pietra’s receiving guidelines? Why do these need to be followed?
When I Cancel an Order Item, What Does It Mean to Restock Inventory?
How do I provide special instructions or requirements for a Wholesale Order?
My Order is Marked 'Fulfilled' But Not Showing Movement. What Should I Do?
How Do I Cancel a Customer Order?
If my customers place orders for items that are out of stock, will Pietra still ship my order?
What does it mean if I'm notified my customer order is 'On Hold?'
When do I file warehouse tickets? How long does it take for me to get a response?
How do I process an exchange for my customers on Pietra?
Can I process returns from my customers with Pietra?
How can I get an On Hold order fulfilled?
I'm using Pietra's 3PL and have an issue with a customer order, what do I do?
What is Pietra's return/exchange policy?
How do I duplicate an order on Pietra?
What are some best practices for submitting Warehouse Tickets to Pietra's Fulfillment Team?
How do I generate orders to be fulfilled by Pietra's warehouse? What do the order statuses mean?
Creating Orders for PR, Gifting, and one-off orders via the Pietra Platform
How do I upload manual orders on Pietra?
Can I sell products offline and still have Pietra send them to my customers?
How do I update an order in Shopify and resync it in Pietra?
Packaging Guidelines for Minimizing Damage and Breakage
What is order kitting and when does it apply?
What is Pietra's standard unbranded packaging?
How are my products assembled?
How to Create or Update Your Packaging Guidelines for Fulfillment
Do I have to pay for shipping materials when I am working with Pietra fulfillment? What types of standard packaging options do you offer?
How do I set up bundles?
How are my customer orders fulfilled?
Does Pietra include receipts included packages fulfilled by Pietra Fulfillment
Setting Up Delivered Duty Paid (DDP) Shipping for International Orders
How does Pietra handle shipments to my customers that get lost in transit?
What should I do if my customer's order arrives damaged, incorrect, or was shipped to the wrong address? Who is responsible?
What role does Pietra play if one of customer's packages is lost?
How does Pietra calculate the shipping costs for my order
Do I have to ship my product from Pietra's fulfillment center?
Are my items stored at Pietra's fulfillment center insured?
Can you store CBD products in Pietra's warehouse?
Does Pietra accommodate drop shipping?
Does Pietra ship internationally?
How do duties and taxes apply to international orders? What's the difference between DDP and DDU shipping?
Can I use Pietra for warehousing & fulfillment if I did not source my product on Pietra?
Using Pietra Fulfillment And Why It's a Good Idea
What is 'dimensional weight,' and how can it impact my orders?
How does a 3PL work? What are some of the differences between a 3PL and dropshipping?
I am placing a production order and would like to explore using Pietra for fulfillment. What should I consider?