How can I contact Pietra?

We’re here to help! Whether you have a quick question or need in-depth support, there are several ways to get in touch with our team:

You can email us anytime at creators@pietrastudio.com.
We typically respond within 2 business hours during our standard support hours.

When you're logged into the Pietra platform, look for the chat icon in the bottom-right corner of your screen. Our team is available to assist you in real time during business hours.

If you're on a Business Tier or Managed Service account, you can schedule on-demand calls with our in-house experts. We offer guidance across platform usage, sourcing, fulfillment, and e-commerce strategy. Log in and visit the Help section to book a call.

We host live webinars each week covering topics like product sourcing, fulfillment best practices, and growth strategies. These sessions are open to all users. Keep an eye on your email or the dashboard for upcoming sessions.