Once your inventory arrives at Pietra's fulfillment center, here is an overview of what you should expect:
Pietra will notify you via email once your inventory is "received" by our fulfillment team and prompt you to book a set up call with our team.*
On your set up call, we will ask you about the following: SKU set up requirements, kitting requirements, packaging guidelines, safety stock requirements, and primary sales channels (e.g., Shopify).
After the set up call, our team will relay any kitting requests to our fulfillment team and follow up with you via email with a photo for review / approval, as well as an estimated completion date.
If no kitting is needed, our team will proceed with the SKU set up process (est. ~2 business days).
If you are selling on Shopify, and have requested a Shopify sync, our team will proceed with the Shopify integration after your SKUs are set up (est. ~2 business days after the SKU set up, + 1 additional day for every 50 SKUs).**
*Note, your receiving date will likely be different from the delivery date. The delivery date shown by the carrier is the date your inventory was dropped off at our warehouse. The received date is the date that our team unboxes your inventory and referenced the quantity we received vs. the quantity we were expecting. Receiving typically takes ~3 business days. Please give the team some time to process your receiving before contacting Pietra about your inventory.
**If you have never granted Pietra access to your Shopify store, please follow the steps outlined here for us to connect your Pietra account to Shopify. Please confirm with us via email once this step is complete.