Beginner Tier Customer Support Professional Tier Customer Support
Warehouse Ticket Resolution | 1 business day reply time 2-5 business hour reply time
2 business days |
Order Fulfillment
Wholesale Order Fulfillment | 1-2 business days
3 business days |
3 business days* | |
Samples Forwarding to Creator | 1-2 business days |
Returns Processing | Weekly |
Fulfillment Setup | SKU Setup - 2 business days from Setup Call
Assembly/Kitting - 3 business days** |
eCommerce Sync | Reply to Request - 2 business days
Sync Completion - 2 business days after SKU Setup, plus 1 additional business day per each 50 SKUs*** |
*You will be notified via email to schedule a setup call once your inventory has been received.
**Assembly/Kitting timelines may vary depending on the requirements. Your timeline will be confirmed during your Setup call.
***Sync Completion timelines may vary if Assembly/Kitting services are required.
Please note, quoted turnarounds are based on average times and best effort from the Pietra team. Actual turnaround times may vary based on warehouse capacity and time of year. For most current status please contact customer support.