Summary
Fulfillment turnaround times refer to the speed at which orders are processed, packed, and shipped. SLAs (Service Level Agreements) define the expected timelines for key fulfillment milestones, typically categorized into order processing, shipping, and delivery times. Pietra's SLAs align with industry standards, ensuring competitive and reliable service levels your brand.
Order Fulfillment
Standard Order Fulfillment | 2 Business Days |
Expedited Order Fulfillment | 1 Business Day |
Wholesale Order Fulfillment | 3 Business Days |
Holiday/Peak Season Fulfillment | See our 2024 Holiday Notice |
Carrier Handoff Time | 1 Business Day |
Shipping Times by Service Level
US Domestic - Economy | 3-8 Business Days |
US Domestic - Economy Plus | 2-5 Business Days |
US Domestic - Standard | 2-3 Business Days |
US Domestic - Expedited | 2 Business Days |
International - Standard | 8-14 Business Days |
International - Expedited | 2-5 Business Days |
Inventory Receiving and Item Setup
New Item Setup | 1-2 Minutes per SKU |
Inventory Receiving | Within 3 Business Days of delivery |
Kitting Requests | Varies based on requirements |
Special Projects (onsite barcoding, inventory audits) | Varies based on requirements |
E-Commerce Setup and Sync
SKU Sync Completion | Within 2 Business Days after Setup Call, plus 1 additional Business Day per each additional 50 SKUs |
Response Times and Resolution
Warehouse Tickets | 1 Business Day |
Escalation Issue Resolution | 2-3 Business Days** |
Refund Processing | 1 Business Day after return is processed |
Inventory Audits
Wall-to-Wall Audits | 3-5 Business Days** |
Storage Audits | Completed monthly for all customers |
Cycle Counts | Completed quarterly for all customers |
**Turnaround times may vary based on approval dates, complexity, number of units to process, and/or project size