Warehouse Tickets should be filed for all customer order-related issues if you are using Pietra's Fulfillment Services. Filing a Warehouse Ticket is the fastest path to resolving any order-specific items to be addressed.
When filing a Warehouse Ticket, you will select the relevant Order Number and Issue Type. You will also need to provide a Description & Desired Resolution.
While this is a free-form field, there are some guidelines and best practices we recommend, to assist with swift and timely resolution of your Warehouse Ticket. See below:
Warehouse Tickets submissions should be clear, to-the-point, and actionable. Avoid submitting open-ended or overly general requests in a Warehouse Ticket. This can result in delays in processing and resolving issues.
A Warehouse Ticket should only pertain to the Order you are submitting the Warehouse Ticket for. Do not bundle requests for multiple orders into one Warehouse Ticket.
If there are multiple items in the order you are referencing, specifically reference the items you are writing in about.
Pietra also strives to make all of our responses clear and actionable. Please read our warehouse tickets closely and take note of action items for you, such as submitting a replacement order substituting an item, or updating other order information via the Creator Hub.
If Pietra's response ever feels unclear to you, do not hesitate to let us know! We want to be strong partners to all of our Creators. Your feedback matters to us!
Adhering to these guidelines helps to minimize lengthy back-and-forth that can result in delayed resolution and ultimately delayed deliveries to your valued customers. We appreciate your partnership in minimizing this as much as possible.