Welcome to Pietra Fulfillment! This guide will walk Pietra Fulfillment customers through the key features and navigation tools you'll need to efficiently manage your order fulfillment, inventory, and returns.
Once your fulfillment onboarding and e-commerce sync are completed, it is important to familiarize yourself with the entire Order Fulfillment section of the website.
Becoming familiar with the Pietra Fulfillment Platform is key to efficiently managing your orders, inventory, and returns. The more comfortable you are navigating the platform, the better you’ll be able to track orders, monitor fulfillment progress, and communicate with Pietra's fulfillment team.
Navigating the Order Fulfillment Section
To access Order Fulfillment:
Click on Order Fulfillment from the home screen.
You will see the following main menu options:
Fulfillment Home
Orders & Fulfillment
Products
Receivings
Managed Returns
Each section serves a different function to help you monitor and manage your fulfillment operations effectively.
Fulfillment Home
The Fulfillment Home page provides:
A summary of your historical sales
Quick links to important fulfillment tools
Total Fulfilled Orders over the past week
Total Orders On Hold
Products with Low Inventory
A quick link to Submit A Warehouse Ticket
Access to key fulfillment capabilities, such as:
Creating an order
Check product and packaging inventory counts
Ship additional inventory to the Pietra Fulfillment Center
Order kitting services
Add fulfillment rules
Generate and Manage shipping labels
Adjust return settings
Book freight shipments
View outbound and return reports
Set up presale options
Book audits or quality checks
Orders & Fulfillment
This section displays a complete log of orders in Pietra's system for your brand. This includes imported, manual, and synced orders. Each order has a unique status, which determines its progress in the fulfillment process:
Outstanding Orders – Orders in the queue for fulfillment. These can still be updated or adjusted.
Processing Orders – Orders that have been printed and are being picked and packed. These orders cannot be modified.
Fulfilled Orders – Orders that have been shipped. Tracking information is assigned and reported back to your e-commerce store.
Canceled Orders – Orders that have been manually canceled
On Hold Orders – Orders that have been paused for specific reasons.
All Orders – Orders of any status
Filtering & Exporting Orders
Use Advanced Filters to search for orders by number, date range, or specific parameters. You can also Export your orders into a spreadsheet for further analysis.
Creating an Order
If you have an e-Commerce store sync in place (Shopify, Wix, WooCommerce), any orders from your store will populate in Pietra automatically. You can also manually create an order by clicking Create an Order, which allows you to:
✅ Submit a single order
✅ Upload a bulk order spreadsheet
✅ Submit a manual wholesale order
Products
The Products section displays all inventory stored at the Pietra Fulfillment Center, organized by Product ID.
From this page, you can:
Request kitting services
Add new products by:
Creating products directly in Pietra
Importing products from Shopify
Toggle between Product View and SKU View
Receivings
The Receivings section helps you track shipments coming into the Pietra Fulfillment Center.
View any incoming shipments, whether they are from on-platform or off-platform suppliers.
Pay special attention to receivings that require action, such as:
Shipments needing review
Shipments requiring product mapping
Assign units to products to ensure accurate inventory tracking.
Export receivings into an Excel spreadsheet for further review.
Returns & Managed Returns
Pietra offers an automated returns platform, allowing customers to initiate a return anytime.
To enable returns:
Toggle the "I want to accept returns" button in your settings.
This generates a returns URL that you can share on your e-commerce store, allowing customers to self-service their returns.
Return Settings
Customize return policies by setting:
✅ Default return windows
✅ Whether the customer or the brand covers shipping costs
✅ The customer refund payment method
✅ Non-returnable products from your inventory
This ensures that returns are handled efficiently and according to your brand’s policies.
Contacting the Pietra Fulfillment Support Team
If you need assistance with an order, submitting a warehouse ticket is the best way to get support.
You can submit a ticket by:
Clicking the conversation icon next to the order
Using the Submit a Warehouse Ticket option from the Fulfillment Home page
This will connect you with the Pietra Fulfillment Support Team, ensuring timely resolution of any fulfillment-related concerns.