Order Management
Ongoing order management, troubleshooting, and best practices
21 articles
- When I Cancel an Order Item, What Does It Mean to Restock Inventory?
- How do I provide special instructions or requirements for a Wholesale Order?
- My Order is Marked 'Fulfilled' But Not Showing Movement. What Should I Do?
- How Do I Cancel a Customer Order?
- If my customers place orders for items that are out of stock, will Pietra still ship my order?
- What does it mean if I'm notified my customer order is 'On Hold?'
- When do I file warehouse tickets? How long does it take for me to get a response?
- How do I process an exchange for my customers on Pietra?
- Can I process returns from my customers with Pietra?
- How can I get an On Hold order fulfilled?
- I'm using Pietra's 3PL and have an issue with a customer order, what do I do?
- What is Pietra's return/exchange policy?
- How do I duplicate an order on Pietra?
- What are some best practices for submitting Warehouse Tickets to Pietra's Fulfillment Team?
- How do I generate orders to be fulfilled by Pietra's warehouse? What do the order statuses mean?
- Creating Orders for PR, Gifting, and one-off orders via the Pietra Platform
- How do I upload manual orders on Pietra?
- Can I sell products offline and still have Pietra send them to my customers?
- How do I update an order in Shopify and resync it in Pietra?
- When Does Pietra send Order Fulfillment Notifications?
- How can I find and use tracking information for my Pietra orders?