Ongoing order management, troubleshooting, and best practices
18 articles
When I Cancel an Order Item, What Does It Mean to Restock Inventory?
How do I provide special instructions or requirements for a Wholesale Order?
My Order is Marked 'Fulfilled' But Not Showing Movement. What Should I Do?
How Do I Cancel a Customer Order?
If my customers place orders for items that are out of stock, will Pietra still ship my order?
What does it mean if I'm notified my customer order is 'On Hold?'
When do I file warehouse tickets? How long does it take for me to get a response?
How do I process an exchange for my customers on Pietra?
Can I process returns from my customers with Pietra?
How can I get an On Hold order fulfilled?
I'm using Pietra's 3PL and have an issue with a customer order, what do I do?
What is Pietra's return/exchange policy?
How do I duplicate an order on Pietra?
What are some best practices for submitting Warehouse Tickets to Pietra's Fulfillment Team?
How do I generate orders to be fulfilled by Pietra's warehouse? What do the order statuses mean?
Creating Orders for PR, Gifting, and one-off orders via the Pietra Platform
How do I upload manual orders on Pietra?
Can I sell products offline and still have Pietra send them to my customers?