Welcome to Pietra! We’re excited to help you streamline your fulfillment process. If you're onboarding to Pietra's fulfillment center, you'll need to follow these steps to set up your account, ship inventory, and start fulfilling orders.
Step 1: Create SKUs in Your Pietra Account
Before shipping inventory, ensure all your products and packaging have SKUs created in your Pietra account.
📹 Watch the Loom: Creating Products in Pietra
Step 2: Ship Inventory to Pietra
2a. If Shipping from an On-Platform Supplier
Map the contents of your shipment to ensure proper intake.
📹 Watch the Loom: Mapping Receiving
2b. If Shipping from an Off-Platform Supplier
Submit an Inventory Intake Form before shipping.
📹 Watch the Loom: Submitting the Intake Form
Step 3: Fulfillment Onboarding Call
Once your inventory is on the way, a Pietra team member will reach out to schedule your fulfillment onboarding call.
During this call, you'll meet your warehouse account manager and review:
Pietra’s 3PL operations
Service Level Agreements (SLAs)
Additional services available
Step 4: Inventory Receiving
Add tracking information to your shipment in your Pietra account.
Wait for Pietra to receive and process your inventory.
Step 5: Scheduling Your Integration Call
Once your inventory is received, Pietra will email you to schedule an integration call.
This call covers:
SKU syncing
Bundles
Order rules
Returns & more
Step 6: Sales Channel Integration
After your integration call, Pietra will complete your requested sales channel integrations.
Step 7: Configure Fulfillment Settings
7a. Add Order Rules
Define how orders are processed based on your business needs.
7b. Set Up Returns
Configure return settings to match your store policies.
7c. Update Shipping Rates
Ensure shipping rates align with your pricing strategy and what customers see at checkout.
Step 8: Test Orders & Go Live!
8a. Place a Test Order
Verify that orders appear correctly in your sales channel and Pietra account.
8b. Confirm & Launch!
Once everything is set up, you’re ready to go live! 🚀