Sending your inventory to Pietra's warehouse is the first step toward getting your brand set up to begin fulfilling customer orders. This article outlines what you can expect after your inventory is shipped by you or your supplier to Pietra's fulfillment center/3PL.
Step 1: Ship your inventory to Pietra's private, members-only 3PL
Items can be shipped to Pietra's warehouse via a Pietra platform supplier, your home, or a third-party supplier
Shipping from your home or an outside supplier? You'll need an inventory intake form in order for us to receive your shipment!
If you are shipping from a Pietra platform supplier, Pietra will work with your supplier directly to receive your shipment.
After your order is shipped, it will be reviewed and approved by our receiving team to ensure the shipment complies with our receiving guidelines.
Track the progress of your shipment via the Receivings section of your Creator Hub
Step 2: Your inventory is delivered to Pietra's warehouse and received by a Pietra receiving specialist
Pietra will use the information provided by your supplier or in your inventory intake form to confirm your inventory items have arrived as planned and approve your shipment.
If your shipment is approved, it will be received. Pietra uses good faith receiving for our receiving process.
If your shipment is not approved, our team will contact you to help troubleshoot. Be aware that there may be Special Project charges if your shipment does not follow our receiving guidelines.
Pietra generally completes the receiving process within 3 business days of your shipment being approved. These timelines may vary depending on order receiving volume.
Step 3: Storage setup
Once your shipment is fully received, it will be stored in a designated storage area for your brand.
You may view your line-by-line received inventory in your Creator Hub, under Items Stored at Pietra >> Items Ready to Set Up - each color/size variant, tags, packaging, etc will be its own line item.
Our warehouse team will calculate your storage costs based on your inventory volume and SKU counts. See our rate card for more details on how we calculate storage fees.
We'll also reach out to you to complete a Setup call with a Pietra fulfillment and e-commerce expert to complete your integration so you can begin fulfilling customer orders!
Step 4: E-commerce setup
You'll be prompted to book a call with a Pietra fulfillment and e-commerce expert.
During this call, we'll confirm your SKU setup, product assembly, and packaging guidelines for your products. This call provides you an opportunity to confirm your quantities and final products look correct before your products go live.
If you plan to sell your products on Shopify, you can take advantage of Pietra's Shopify integration.
Note: Orders fulfilled on platforms other than Shopify, Wix, or WooCommerce will need to be uploaded manually via the Create an Order form in the Pietra Creator Hub.
The Create an Order form can also be used for PR orders and sending orders to Friends & Family
After your setup call, Pietra will finalize your setup and confirm your Shopify sync. We will notify you when this is complete.
You are now ready to begin taking customers orders!
Step 5: Ongoing operations
You are now considered a set up Pietra fulfillment customer. We are live!
Pietra will handle your fulfillment needs entirely so you can focus on growing your business, your customers, and building new and exciting products.
If any questions or issues arise on one of your customer orders, Pietra has resources available to help you.
Please review our articles on managing customer orders, best practices for managing carrier and order-related issues, and best practices for submitting warehouse tickets for more information.
Although order issues are rare, they are part of the normal course of e-commerce business, and they will occur on occasion. Familiarizing yourself with the process for resolving order-related issues will help ensure a swift and cost-effective resolution.