Pietra Fulfillment takes inventory management very seriously, and ensuring our Creators' inventory is handled safely and accurately is our top priority.
We understand it can be frustrating when inventory discrepancies occur. While we strive for 100% accuracy, occasional discrepancies can happen due to the nature of working with any fulfillment center. A small amount of inventory shrinkage is common for all brands, and we continuously work to minimize this as much as possible.
Here are some common reasons why items might not be available when expected:
Fewer Items Received: Fewer units are sent to our warehouse by the shipper compared to what is originally expected or shown on the packing list, which can lead to discrepancies between our system and the actual stock available.
Mispicks for Other Orders: On rare occasions, an item may be mistakenly picked for another order. While we have processes in place to catch these errors, some may not be reported. In these cases, inventory counts in the system will not reflect what's physically in the warehouse.
Misplaced Units: Items may be temporarily misplaced within the warehouse, causing a delays in locating items or inability to locate items.
Damaged Units: Sometimes, we may discover damaged or defective units during packout. While we have processes in place to report damaged items, some may not be reported.
While inventory shrinkage (typically between 1-3%) is a standard expectation in any large-scale fulfillment operation, we take proactive measures to reduce errors and improve our processes. If we’ve reported missing inventory, we’re committed to resolving the issue as quickly as possible.